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Together we can discuss new ideas, suggestions and solve issues to make our service even better for you. If submitting an issue, please make sure to include a detailed description of your issue, steps to replicate it, and screenshots are highly encouraged for a faster solution. Thank you!
@federicolondono please reload the website and provide the screenshot
@georgiy_liashchenko
From: SmartTrader
Sent: Tuesday, July 11, 2023 6:29 AM
To: federico.londono@outlook.com
Subject: georgiy_liashchenko just mentioned you in a comment
[https://storage.sleekplan.com/products/95204077/assets/e9020a4a26e7b8307603a81aafcf046c.jpg]
georgiy_liashchenko mentioned you in a comment
...on the SmartTrader feedback board.
[https://storage.sleekplan.com/static/image/user.png]
@georgiy_liashchenko
2023-07-11 11:28
@federicolondono please reload the website and provide the screenshot
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@federicolondono what device and browser you are using?
@georgiy_liashchenko ipad: defaul browser
From: SmartTrader
Sent: Tuesday, July 11, 2023 6:55:00 AM
To: federico.londono@outlook.com
Subject: georgiy_liashchenko just mentioned you in a comment
[https://storage.sleekplan.com/products/95204077/assets/e9020a4a26e7b8307603a81aafcf046c.jpg]
georgiy_liashchenko mentioned you in a comment
...on the SmartTrader feedback board.
[https://storage.sleekplan.com/static/image/user.png]
@georgiy_liashchenko
2023-07-11 11:54
@federicolondono what device and browser you are using?
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@georgiy_liashchenko It also happens with ipad safari
From: Federico Londoño
Sent: Tuesday, July 11, 2023 7:01:50 AM
To: com.I5vSqNzIkQ==@on.mail.sleekplan.com
Subject: Re: georgiy_liashchenko just mentioned you in a comment
ipad: defaul browser
From: SmartTrader
Sent: Tuesday, July 11, 2023 6:55:00 AM
To: federico.londono@outlook.com
Subject: georgiy_liashchenko just mentioned you in a comment
[https://storage.sleekplan.com/products/95204077/assets/e9020a4a26e7b8307603a81aafcf046c.jpg]
georgiy_liashchenko mentioned you in a comment
...on the SmartTrader feedback board.
[https://storage.sleekplan.com/static/image/user.png]
@georgiy_liashchenko
2023-07-11 11:54
@federicolondono what device and browser you are using?
Visit in your browser
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@federicolondono i advise you to clear coockies and try again. If that will not help, please try Chrome browser and let us know. If that will not help as well you can place trades through trading widget while we are investigating the issue. Let me know the result. Thank you.
@georgiy_liashchenko Hello. I tried with Chrome and it also doesn’t have the ok button. I missing it a lot to place pending trades; I’m using conditional lines to place pending trades now.
I hope you guys solve the bug now. It started with the new version.
Regards,
Federico L
From: SmartTrader
Sent: Tuesday, July 11, 2023 7:09:00 AM
To: federico.londono@outlook.com
Subject: georgiy_liashchenko just mentioned you in a comment
[https://storage.sleekplan.com/products/95204077/assets/e9020a4a26e7b8307603a81aafcf046c.jpg]
georgiy_liashchenko mentioned you in a comment
...on the SmartTrader feedback board.
[https://storage.sleekplan.com/static/image/user.png]
@georgiy_liashchenko
2023-07-11 12:08
@federicolondono i advise you to clear coockies and try again. If that will not help, please try Chrome browser and let us know. If that will not help as well you can place trades through trading widget while we are investigating the issue. Let me know the result. Thank you.
Visit in your browser
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@federicolondono the pendings can also be processed through trading widget.
Also you can try to use your ipad in a vertical orientation. We are sorry that you experience this difficulty. Unfortunately we have tested ipads and it works correctly with other devices. We need to understand what is causing your device in particular to break. Have you cleared your browser cache and cookies?
@georgiy_liashchenko It’s solved, thank yoy
From: SmartTrader
Sent: Tuesday, July 11, 2023 10:44:00 AM
To: federico.londono@outlook.com
Subject: georgiy_liashchenko just mentioned you in a comment
[https://storage.sleekplan.com/products/95204077/assets/e9020a4a26e7b8307603a81aafcf046c.jpg]
georgiy_liashchenko mentioned you in a comment
...on the SmartTrader feedback board.
[https://storage.sleekplan.com/static/image/user.png]
@georgiy_liashchenko
2023-07-11 15:43
@federicolondono the pendings can also be processed through trading widget
Visit in your browser
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