Hi there Trader 👋
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Together we can discuss new ideas, suggestions and solve issues to make our service even better for you. If submitting an issue, please make sure to include a detailed description of your issue, steps to replicate it, and screenshots are highly encouraged for a faster solution. Thank you!
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Together we can discuss new ideas, suggestions and solve issues to make our service even better for you. If submitting an issue, please make sure to include a detailed description of your issue, steps to replicate it, and screenshots are highly encouraged for a faster solution. Thank you!
Hello @mariamilagrosurbaez In regards to the matrix in SmartTrader The issue is with your current subscription. To use any premium content in SmartTrader you will need to upgrade from your basic subscription. if you are in need of any further assistance or have any questions please reach out to support via live chat https://help.smarttrader.com/s/.
Briana
SmartTrader Success Team
@mariamilagrosurbaez you can also purchase the tool individually at SmartTrader Marketplace:
https://smarttrader.com/marketplace/products/premium-tools/matrix-tool/
Hi Briana
Thanks for your answer. Im a member of Smart Market Academy.
This is includes in our package. I have used the matrix last week
@mariamilagrosurbaez Thank you so much for your response I will look into this and update the case once I have an answer I appreciate your patience.
@mariamilagrosurbaez Great news added the matrix tool to your SmartTrader account, Please log out and back in to see the updates to your account. Below I have provided a link to our knowledge base on helpful tips when using the matrix in SmartTrader. If you have any questions or need any further assistance please reach out to support via live chat https://help.smarttrader.com/s/ Happy trading!
https://help.smarttrader.com/s/article/matrix-tool
Briana
SmartTrader Success Team