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Good morning @errolwint Thank you so much for making us aware of the issue you have been having with alerts in SmartTrader. I know this can be frustrating but I would love to get this issue resolved for you. To further assist I have emailed you a link to schedule an appointment with a support representative.
While you wait for your appointment please ensure when using alerts you are not refreshing the screen you are leaving your computer on at all times if you have any further questions please update this thread or reach out to support via live chat. https://help.smarttrader.com/s/
Briana
SmartTrader Success Team