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There seems to be a major issue with SmartTrader not updating the current price in:
1: The actual chart (1min seems stuck)
2: In the Market Watch widget - none of the currency pairs update their prices.
3: There is a difference in price in the trading widget to the actual price in the chart. I know it shows the SELL price but its off by a few pips consistently.
The charts stay frozen and you have to look at the price in the trading panel to actually try and understand where you are in order to trade.
My charts have now frozen 3 times in the space of a week and the only fix that seems to work is to delete the session which is what support (Briana) did when I was on a call with her the other day.
As you know this deletes EVERYTHING and having to re-configure SmartTrader (Chart analaysis, alerts, templates etc) over and over again is extremely frustrating.
I don't know what the issue is but can you please take a good look at whats happening as its extremely hard to trade when the chart is not showing you accurate price.
Many thanks
Oliver
Hello @ovidinovski Oliver, our Product Support manager has been trying to get a hold of you to further assist you with the issue but has been unsuccessful. We are trying to obtain all the necessary information from the SmartTrader development team for further investigation.
Can you please let us know what is the best method of contact?
I am a professional trader and have the same problem and it is really frustrating. I also wrote to support and the only solution was to delete the session (Broker: FXCM, Browser: Chrome). Now I have to reconfigure everything and I am working on 38 charts. That takes time. Please solve the issue.
Thank you
Martin
No data
Hello, @mmayer1963 I apologize for the issue you experiencing with SmartTrader. Can you please update the thread and let us know if you are still having issues with data feeds? We have since come out with an update to solve this issue and would love to hear your feedback.For any additional questions please reach out to support via live chat https://help.smarttrader.com/s/.
Briana
SmartTrader Success Team
Hello @briana_davis,
the issue with data feeds is not solved. I have deleted the cookies and refreshed the browser but nothing changed. The charts only show the current price if I refresh the page, but it doesn't change afterwards. In the market widget none of the pairs update their prices. Please help me because in 1 month we have to switch from UCS to SmartTrader and at the moment it is not working and I cannot continue to trade.
Thank you
Martin
@briana_davis @mmayer1963 Thank you so much for your response. I do apologize for the issues you've been having with data feeds in SmartTrader. I would like to get this issue resolved for you. I have emailed you a link to schedule an appointment with a support representative to further assist. If you have any further questions please reach out to support via live chat https://help.smarttrader.com/s/.
Briana
SmartTrader Success Team