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Today I had to experience what apparently was a platform error and that error cost me 229 dollars in losses without my consent.
I have two open matrices on the platform, one opened a few days ago in the GBP/CHF pair that had 11 open levels and one that opened today in the EUR/NZD pair and which I decided to close when my profit reached approximately 20 pips.
The problem arises when the system apart from closing the two active orders in the EUR/NZD pair, also closes the first two open trades in the GBP/CHF matrix.
That platform error cost me 229.00 dollars and I have to clarify that it makes no sense for me to close those positions at a loss having my margin above 500% and with an available margin of more than 5000 dollars.
I will upload a picture below showing what happened.
My question is:
Who is responsible for my loss, which has been caused by an obvious platform error?
I am waiting for a responsible response about what happened... Thank you very much