Hi there Trader 👋
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Updates
Together we can discuss new ideas, suggestions and solve issues to make our service even better for you. If submitting an issue, please make sure to include a detailed description of your issue, steps to replicate it, and screenshots are highly encouraged for a faster solution. Thank you!
Feedback
Together we can discuss new ideas, suggestions and solve issues to make our service even better for you. If submitting an issue, please make sure to include a detailed description of your issue, steps to replicate it, and screenshots are highly encouraged for a faster solution. Thank you!
Feedback comments from our previous feedback system
"SmartTrader Success Team Jul 30, 2021
Hello Trader thank you so much for your feedback. In regards to your issue with the power Fibonacci tool this is not something we can resolved via smarttrader feedback. For further assistance please call into support. Happy trading!."
Dear Trader,
I have requested one of Support reps to reach out to you to confirm that your issue has now been resolved. We have recently released several updates for the Power Fibonacci and Indicators. If it has not been resolved, we need further information to be able to replicate this issue.
Thank you ,
Colette M.
SmartTrader Product manager
The Power Fib is now working correctly on the latest version. The High/ Low indicators are still not working correctly.
@lsn54 Thank you so much for the update. I'm sorry for the issue you're still experiencing with the Power Fibonacci on the lower time frames, and would love to get this issue rectified for you. Can you please email me at bdavis@smarttrader.com with a good contact number, Looking forward to assisting you.
Briana
SmartTrader Success Team
@lsn54 @briana_davis Hey Trader. We would love to know if the updates we made to the power Fibonacci resolved your issues when using the tool in a lower time frame. Below I have provided a link to our help article with tons of helpful tips when using the Power Fibonacci in Smarttrader. If you are still in need of any further assistance please open a support ticket by going to https://help.smarttrader.com/s/. We look forward to hearing from you!.
https://help.smarttrader.com/s/article/st-auto-fib
Briana
SmartTrader Success Team
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